Threads & Lasers DTF Return & Refund Policy
Thanks so much for choosing Threads & Lasers for your DTF magic! We’re all about delivering high-quality prints and a seamless customer experience from click to doorstep. We know custom printing can be a little technical, so if something goes sideways, don’t worry — we’ve got your back.
This policy outlines how we handle returns, refunds, and reprints — all with clarity, transparency, and a whole lotta good vibes. ✌️
🖨️ 1. Refunds & Reprints — What’s Covered
1.1 Quality Promise Guarantee
We take pride in our work, and we want you to love what you receive. If you’re not happy with your DTF film, contact us within 3 business days of receiving it. We’ll check it out and do what we can to make it right — whether that’s a reprint, refund, or other solution that puts a smile back on your face.
1.2 Oops, That One’s On Us
If a production error happens on our end — like smudged prints, adhesion issues, or anything that clearly missed the mark — we’ll either reprint it for free or offer a full refund. We’re human, but we hold ourselves to superhero standards. 🦸
🔄 2. How to Request a Refund or Reprint
2.1 Reach Out Fast
Shoot us an email at support@threadsnlasers.comwithin 3 business days of receiving your order. The sooner we know, the faster we can help! Be sure to include:
2.2 Let Us Review It
Our team will review your info, possibly ask for more details, and walk you through the next steps. We’re not robots — we’ll talk it through and figure out the best fix.
2.3 Possible Outcomes
Depending on what went wrong, we’ll offer:
🙅 3. What’s Not Refundable
Let’s keep it real — not every situation qualifies for a do-over. Here are some things that aren’t eligible for refunds:
3.1 Change of Mind
Once your order is placed, it’s off to production. We can’t offer refunds just because you had second thoughts. (Been there, we get it.)
3.2 Customer Oopsies
If something goes wrong because the artwork wasn’t sized properly, the resolution was low, or the address was off — we can’t take the hit for that. BUT — we’re still here to help you troubleshoot and find a solution that keeps you happy.
🔁 4. Exchanges
Because we’re dealing with made-to-order transfers, we don’t offer standard product exchanges. If there’s a print issue, we’ll handle it through the reprint or refund process mentioned above.
📬 5. Talk to Us!
Have a question, concern, or just wanna chat about transfers? We’re here and happy to help.
📧 Email: support@threadsnlasers.com
📞 Phone: 984-381-2377
🌐 Website: threadsnlasers.com
🔧 6. Updates to This Policy
We may update this policy from time to time to keep things fresh and aligned with how we serve you best. The latest version will always live on our website. By using our services, you agree to the terms in the most current version of this policy.
Thanks for choosing Threads & Lasers — where custom meets quality, and every print is made with care (and a little sparkle ✨). If you ever have a hiccup with your order, just reach out. We’re here to make it right.
